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What is ServCtr?
ServCtr is a proprietary tenant services platform, designed specifically to
enhance the tenant service experience at our clients' properties. We bring
people and technology together to ensure that each tenant's service needs are
effectively met.
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How does ServCtr work?
A tenant, or other user, contacts our service centre by telephone, web, email or
fax. Each request for information or services is processed by a Building
Service Representative (BSR).
If a user has requested routine information, the BSR simply answers the question
and logs the transaction for future tracking. If a service request is placed,
the BSR executes the request and a work order is generated. The work order is
immediately routed electronically to the appropriate building operations
personnel or approved contractor. At their option, users who are designated as
key contacts can choose to be automatically notified of events around a service
request.
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What hours does ServCtr operate?
At your landlord's choice, you can reach our service centre by phone either 24
hours a day, seven days a week, or between 7 am to 7 pm, Monday through Friday,
with service requests outside these hours routed to an alternate after-hours
service.
All tenants also have the option of submitting service requests by web, email
or fax 24 hours a day. Outside of your building's core business hours,
non-urgent service requests will be addressed the next business day.
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How do I contact ServCtr?
There are multiple ways of contacting us, and you can choose the one most
convenient for you:
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What if my service request is urgent?
When a service request is urgent, you should always contact us by phone at
1-866-247-9365 or on your
designated ServCtr line. In the event of an emergency
or life-threatening event, please call 911 before contacting the service
centre.
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What if I want to call the property manager or site manager directly?
You are welcome to discuss your service needs directly with building staff or
your property manager. They will either input your service request into the
ServCtr system or provide the details of your requirements to the service
centre.
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What happens if there is an emergency?
If there is a life/safety emergency at your building during service centre
hours, the Building Services Representative (BSR) will follow emergency
procedures for the building, as established by the property manager. The BSR
will focus exclusively on the building emergency situation until it is fully
resolved or responsibility for the situation has been transferred to the
property manager or their designate.
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Who owns ServCtr?
The ServCtr software platform is proprietary to SynchroSERV
Inc.
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